PRIVACY POLICY – HYENA (BEEN THERE ENTERPRISES PTY LTD)
Effective Date: August 2026
Website: https://hyena.co.za
1. ABOUT US AND SCOPE
This website (https://hyena.co.za) is owned and operated by Been There Enterprises (Pty) Ltd (Registration Number: [Insert Registration Number]), trading as “Hyena” (“we”, “us”, “our”). We are committed to protecting your privacy in compliance with South Africa’s Protection of Personal Information Act, 4 of 2013 (POPIA) and the Consumer Protection Act, 68 of 2008 (CPA).
2. WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
2.1. E-Commerce & Order Fulfillment
When you purchase merchandise on our platform, we collect personal information necessary to process your transaction and deliver your order, including:
– Full Name
– Email Address
– Physical Delivery Address & Postal Code
– Contact Phone Number
– Payment and Transaction Records
2.2. User Accounts & Customer Profiles
For users who register an account on our website, we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except username changes). Website administrators can also view and edit that information.
2.3. Comments & Product Reviews
When visitors leave comments or reviews on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to aid spam detection. An anonymized string (hash) generated from your email address may be provided to the Gravatar service to verify usage (Privacy Policy: https://automattic.com/privacy/).
2.4. Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included, as visitors can download and extract location data from images on the site.
3. COOKIES & TRACKING TECHNOLOGIES
– Account & Login Cookies: If you visit our login page, we set a temporary cookie to check browser compatibility (contains no personal data, discarded on browser close). Logging in sets cookies to save credentials and screen display preferences. Login cookies last 2 days; screen option cookies last 1 year. Selecting “Remember Me” keeps logins active for 2 weeks.
– Shopping Cart Cookies: We use session cookies to remember items added to your shopping cart and process checkouts seamlessly.
– Comments: Opting-in saves your name, email, and website in cookies for convenience when leaving future comments (lasts 1 year).
4. WHO WE SHARE YOUR DATA WITH
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We strictly share necessary personal data with trusted third-party service providers solely for operational business requirements:
– Courier & Logistics Partners: Your name, physical delivery address, and contact number are shared with our designated courier partners (e.g., The Courier Guy) to deliver your physical orders.
– Payment Gateways: Financial transactions are processed via secure, PCI-DSS compliant third-party payment gateways (e.g., PayFast, Yoco, Ozow). We do not store full credit card or banking credentials on our servers.
– Third-Party Vendor Fulfillment: Where an order is dispatched directly by an onboarded artist or vendor, recipient delivery details are shared strictly to facilitate order dispatch.
– Password Resets: If you request a password reset, your IP address will be included in the reset email.
– Spam Protection: Visitor comments may be checked through an automated spam detection service.
5. HOW LONG WE RETAIN YOUR DATA
– Account & Purchase Records: We retain customer account data and purchase history for as long as required to comply with South African tax, legal, and accounting obligations (under the Companies Act and SARS requirements).
– Comments & Reviews: Comments and associated metadata are retained indefinitely to recognize and approve follow-up comments automatically.
6. YOUR RIGHTS UNDER POPIA
Under South African law, you have the right to:
– Request access to the personal information we hold about you.
– Request the correction, updating, or destruction of personal data that is inaccurate, irrelevant, or out of date.
– Object to the processing of your personal information on reasonable grounds.
– Withdraw consent previously given for direct marketing communications.
To exercise any of these rights, please contact our Information Officer at [email protected]
7. CONTACT & INFORMATION OFFICER DETAILS
If you have questions regarding this Privacy Policy or wish to lodge a POPIA query, please contact:
Been There Enterprises (Pty) Ltd t/a Hyena
Email: [email protected]
Address:
28 Taplow Road
Henley On Klip
Gauteng
South Africa
1961